When IT issues occur on an active jobsite, every minute matters. For construction companies with 20–100 employees, slow IT response leads directly to lost productivity, delayed inspections, and missed deadlines.
In Southern California, most contractors expect same-day or under-4-hour response times for jobsite-impacting issues. Anything slower creates real financial risk.
Here’s what response time should look like—and why.
Why Construction IT Response Is Different
- Crews can’t “work offline”
- Jobsites don’t wait
- Issues affect multiple people instantly
Many response issues start with connectivity problems, which is why choosing the right jobsite Wi-Fi options for construction sites directly affects downtime.
Acceptable IT Response Time Benchmarks
- Critical jobsite outage: < 1–2 hours
- High-impact issues: Same business day
- Standard issues: Next business day
Not sure where you stand? We help construction companies identify IT risks, insurance gaps, and jobsite issues before they become problems
Break/Fix vs Managed IT Response
Break/fix:
- No guaranteed response
- Slower during emergencies
Managed IT:
- SLAs
- Priority handling for jobsites
This lack of guaranteed response is one reason many contractors move away from break/fix and toward managed IT for construction companies.
Real Contractor Example
A GC with 53 employees experienced repeated delays due to slow IT response.
After switching providers:
- Response improved to under 2 hours
- Downtime dropped significantly
Final Takeaway
In construction, IT response time is not a luxury—it’s operational insurance.
Talk to a Construction IT Expert
If you’re a general contractor or subcontractor with 20–100 employees and want to understand your real IT risks, costs, or gaps, talk to an expert who specializes in construction environments.
No pressure. Just clear answers.